Joburi wipro technologies srl in bucuresti

Cauta in 1 locuri de munca wipro technologies srl in bucuresti in 2015

05Jul
29 Jun
Consumer Relations with Dutch/French/German
Bucuresti

GENERAL SCOPE OF THE JOB:
Ensuring support and resolution for all consumer queries and processing all transactions received from the customer.



Job description:
- Supporting end consumers via Phone
- Following up on consumers Web Requests, E-mails and Voice Mails
- Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
- Follow up of the Customer's processes & procedures
- Ensuring the return orders are processed
- Process improvements
- L1 reporting

TASKS, ATTRIBUTIONS, ACTIVITIES: 

a) Phone Support:
b) Web Requests, E-mails and Voice Mails Activities
c) Complaints and Escalations handling
d) Return Merchandize Authorizations (RMA)
e) Process Improvements

Professional Training: 
- Participates in training sessions organized citeste mai mult
Tipul jobului
full-time
Sursa jobului
www.smartdreamers.com
Aplica la job Detalii job
05Jul