Operations Support Analyst

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

• Bachelor’s degree
• Typically 2-4 years of related experience, preferably in supply chain, customer service, procurement or financial management
• 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
• Project management experience preferred
• English (advanced level)
• Advanced Microsoft Office tools knowledge, Power BI, Excel,, Excel Power BI
• English and German min B2, ideally C

• Review and approve or reject user access to the channel data environment
• Provide support on Channel Data Quality issues
• Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to stakeholders
• Communicates process changes, issues, and workarounds, clearly to the internal development team
• Create technical documentation on the implementation of change requests
• Owns the research and data analysis for complex projects; may lead low-complexity projects
• Represents the needs of the business or function during moderately complex process improvement projects
Supporting the design of new or improved processes of moderate complete
Design, develop, and operationalize high-performance, scalable, secure, and resilient solutions in our cloud platform and services platform- ThoughtSpot – training will be provided internally
Collaborate with stakeholders across product and engineering teams to drive high-quality services and features!
Adopt customer-centric approach to actively participate in solutions backlog and roadmap planning
Partner with peers to implement the most appropriate technologies, and frameworks leading to efficient solutions
Troubleshoot and resolve production issues, perform retrospectives, and incorporate the learning to improve BI platforms continuously
• Helping with identifying processes and tasks
• Helping with identifying processes and tasks that can be automated with internal tools. I will also be directly responsible for building these tools
• Deliver successful end-to-end technical architecture to meet client's business objectives and BI/Analytics requirements
• Work collaboratively with team members including project managers, solution architects, and business analysts
• Create a data model for BI/Analytics needs that will help the customer answer business questions for the identified use case
• Design relevant ThoughtSpot artifacts (worksheets, searches, and pinboards) that will help drive the desired end-user experience

5000 RON

• Medical subscription
• Meal vouchers