Booking Holdings Romania - Junior Fraud Analyst (Payments)

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands. As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

Role description

The goals of the Payment Fraud Manual Operations teams are to mitigate financial losses through prevention, detection and recovery of payment fraud. This is a highly data driven team that focuses on innovative and scalable approaches to risk mitigation. The team is responsible for managing manual processes for fraud prevention as part of the Security department within Technology.

Junior Fraud Analysts help to execute the fraud operational risk management strategies by regular daily activities and supporting projects aimed at detecting and recovering losses due to fraud. They must have strong communication skills and the ability to work both as an individual contributor and as a part of a team.

Key Job Responsibilities and Duties

• Domain knowledge in the payments fraud industry
• Software development / script coding using SQL or Python or other languages to develop data pipelines, clean data and analyze big data sets
• Investigate and resolve cases of potential fraud from start to finish within the specified SLA
• Perform assigned detection/monitoring/project tasks with meaningful and actionable observations documented
• Escalation of rule and/or process improvement opportunities to the senior analysts and team management and provides regular feedback on tooling and processes towards achievability of KPI/Objective.
• Works effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
• Ability to perform well in a fast paced environment and positively adapt to change

Role Qualifications and Requirements

• 1 - 3 years relevant experience
• Bachelor's degree or equivalent
• Experience of working towards targets and hitting KPI's
• Good analytical skills and keen eye to detail
• Ability to use SQL, Excel, Visualization tools to translate data to identify business problems/solutions
• Team player - worked as part of a team before and work well with others
• Must have strong decision making ability and be self-disciplined
• Ability to quickly adapt to change
• Good and effective communication skills
• Ability to prioritize tasks
• Take ownership and be driven to constantly improve and challenge status quo
• Strong sense of ownership and prioritizes to get the important things done today
• Beginner to intermediate knowledge of scripting (Python/PySpark/R) and create notebooks for efficient querying.
• Experience in Fraud detection and manual investigation is a plus
• Experience in the travel industry is a plus

Benefits & Perks

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package
• Vast amounts of data to validate your ideas and the opportunity to experiment with real users

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.