Customer Support with Italian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Italian level - minimum B2
- English level - minimum B2
- Similar experience is an advantage

Rendering customers swift and professional services at a high-quality level over the telephone, by e-mail, post, and/or fax and fulfilling specifying agreements in the course of a regular work process.
Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
Performance of Client surveys and calls, creation of customer relations, preparing of orders, and identifying sales opportunities on the phone and virtually according to the set objectives and quality indicators;
Gathering feedback and making suggestions to the Superior for better attendance of customers, improvement of procedures, and upgrading of information required for work;
Finding solutions to inquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers are customer-oriented and that proper entries are made in databases;
Collection, storage, and management of customer data;
Knowledge acquisition of products;
Providing information about the Client’s rules and regulations;
Handling complaints;
Other activities related to the Client’s services;
Reporting;
Fulfilling other tasks deriving directly from the position without being directly ordered so.

• Performance bonus
• Hiring bonus
• Medical subscription
• Gym membership
• Trainings
• Courses
• Laptop
• Mobile phone
• Meal vouchers