Incident Manager in EMEA Service Center Hub with Italian & English Microsoft Services mission is to empower every person and every organization on the planet to achieve more. In Microsoft Services Business Operations (SBO), our goal is to power One Services through a common operating model that simplifies and improves customer and employee experiences.
Our team drives a broad range of shared services functions that include Operations delivery through Service Center, Data and BI, Role Excellence, Business Solutions & Tools, and Readiness for both the Enterprise Services and Customer Support and Services Business. In alignment with the Services Transformation, the Services Business Operations (SBO) organization is taking steps to globalize Service Center and expand their scope to support Services Sales, Account Aligned, and Domain Aligned Delivery teams. Service Center reduces randomization and administrative tasks performed by field teams today by standardizing and centralizing citeste mai mult
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